Terms & Conditions of Service

 

1. General

 

1.1 In this document, "us", “we”, “our” refers to Norell Design while "you" and “your” refers to the client or customer of Norell Design.

 

1.2 These Terms & Conditions apply to services provided by us. They may be revised at any time and without notice at our sole discretion. The use of our products and/or services is taken to be your agreement to adhere to the current Terms & Conditions at any given time.

 

1.3 You are required to adhere to these Terms & Conditions. If you violate them, we have the right at our sole discretion to suspend or terminate your account without notice or refund, to make an additional charge, or to block access to the relevant component of the service.

 

1.4 All products and services are made as a single supply; your account may be suspended or closed if any sum due is unpaid or is in debts.

 

1.5 No refund is provided in the event of cancellation unless the cancellation is due to our convenience.

 

1.6 Norell Design will make every effort to ensure orders are completed within the stated time, but we will not accept any liability for damages in the event of failure to do so. Should delays be experienced in the completion of an order, the client does not have the right to cancel, either entirely or in part.

 

1.7 Payment terms are strictly payment in full, either by credit/debit card, or 30 days from date of invoice.

 

1.8 Except where stated otherwise, you must send all account orders, account amendments or account cancellations to us in writing in one of the following ways and ensure that you have received acknowledgement from us:

by email (as per our letterhead) by post (as per our letterhead)

by fax (as per our letterhead)

 

1.9 When communicating via email, all previous related email correspondence, must be included in any replies.

 

1.10 By purchasing services from Norell Design, you agree to allow us to use your name and/or logo for our own marketing purposes, unless you state otherwise.

 

1.11 All client details, except the name of the client, are kept confidential at all times.

 

1.12 Any decision made by Norell Design in relation to the services provided shall be final.

 

1.13 If any part of these Terms & Conditions shall be held to be invalid or unenforceable, this shall not affect the enforceability of any other provision of these Terms & Conditions.

 

1.14 These Terms & Conditions and all other legal relationships between us shall be governed by and construed in accordance with US Law, and are subject to the exclusive jurisdiction of American courts.

 

 

2.  Web site use

 

2.1 The Website http://www.norelldesign.com  ("Site") is intended for use by customers and other business partners of Norell Design

 

2.2 You will keep your username/passwords secret and will not disclose them to third parties for any purpose. You will notify

us and change any password that you believe may have been compromised.

 

2.3 You will not use the account for any illegal purpose.

 

2.4 For the duration of your contract, you are licensed to use but not modify our proprietary scripts/programs. The programs hosted on our servers remain the property of Norell Design, unless otherwise specified.

 

2.5 Regardless of anything else in these Terms & Conditions, our liability shall not exceed the proportionate amount of your purchase.

 

2.6 We shall not be liable for any consequential losses you may suffer.

 

2.7 We are not responsible for any use you make of our services, for any charges that you incur with any third party, nor for any software running on your host, except as documented within a separate written agreement. You indemnify Norell Design against the effects of any misuse or any claims resulting from that misuse.

 

 

3. Web Design & Development

 

3.1 All creative design work is sold to the client on an exclusive basis.  This excludes any bespoke programming.

 

3.2 All creative design work produced by Norell Design is “Royalty-free” for an unlimited period of time.  Royalty free means for the indented project only.

 

3.3 Costs and deadlines must be agreed in writing before work commences.

 

3.4 Following and initial brief all request for design amendments and/or must be submitted via www.norelldesign.com. No other address will be acted upon.

 

3.5 It is a criminal offence under the Copyright Designs and Patent Act 1976 to knowingly infringe copyright. It is the duty of all customers to ensure that the material placed with us is free from any copyright claims and indemnify us against such claims.

 

3.6 Web site designs by Norell Design may make use of our custom-made scripts or programs.  These programs remain the property of Norell Design unless otherwise specified.

 

3.7 We reserve the right to add some text and or graphic logo to our designs that provide a link to our web site.

 

4. Search Engine Marketing Campaign

 

4.1 Norell Design will use legitimate and reasonable actions to promote your search engine optimization and submission campaign during implementation.

 

4.2 Search Engine submission and review fees are not included in our prices.  This includes any pay-per-click bids you may be using.

 

4.3 We will promote your site only by ethical methods

 

4.4 You agree not to promote any duplicate web site content that will conflict with our efforts.

 

4.5 No absolute guarantees of actual search engine position can or will be given.

 

4.6 You will not be eligible for any compensation because your web site can not be found on a particular search engine or search directory.

 

4.7 When promoting a web site we may monitor its availability and reserve the right to suspend or cancel any campaign where availability does not meet 99% uptime.

 

5. COLOR PROOFING & MATCHING

 

5.1 Norell Design is not liable for color matching or ink density on screen proofs approved by the customers. Screen proofs will predict design layout, text accuracy, image proportion and placement, but not color or density.

Norell Design will try it's best to match the gradient density of each color, Norell Design is not liable for the final appearance of a color.
Important: Gang-run printing is multiple (and different) customer jobs are combined on a large print sheet, and run at the same time. For example, we layout 65 different customer business cards and postcards on one gang-run sheet, and run the sheet 1000 times to get 65 sets of 1000 cards . Each card set is a different card. This process allows us to spread the expensive initial setup cost of running a full-color, offset job among 65 customers.

Application of UV Coating may effect or change the appearance of the printed colors. Norell Design is not liable for the final color appearance of a UV products.

ENVELOPES AND LETTERHEADS PAPER EFFECT IN COLOR.

Please note that because our letterhead and envelope paper stock is "uncoated", we recommend you not use colors with high color density. By this we mean dark colors (black, purple, blue, brown, etc). Dark colors tend to get soaked into the paper if their color values are too high. For best results, use light colors.

ORDER CANCELLATION

Norell Design will be happy to help you cancel your order prior to Approval. However, orders may be eligible for cancellation upon request via email. Our Customer Service Team will inform you of any cancellation charges depending on the stage of the order.
If job is canceled any labor hours (proof, graphics design, etc.) or administrative fees (credit cards fees, etc.) will be subtracted from your refund. Minimum is $15 ( 15%-30% of total transaction )
Once the order has been placed successfully, No Refunds are issued for the Logo, and Graphic design services.

RETURNS AND REFUNDS

Since each order is unique to customer and has no re-sale value, All Sales Are Final. If we verify that we made an error, we will re-print the order. No Refunds or Credit.

Customer must notify Norell Design within 6 business days of order acceptance to notify any defects discovered in the ordered product. In order to receive replacement Customer must return 100% of the received product within 15 days (on their own expense) from the time when the ordered product delivery was taken.
All charges related to expedite printing (Rush Printing or Shipping) are NOT REFUNDABLE, including for those orders that are returned for any reason. All orders that are being returned must be shipped by customer's own expense.

ORDER SHIPPING AND DELIVERY

Norell Design will always act to make sure that any production difficulties do not delay delivery schedules. In no case shall Norell Design be liable for any consequential or damages resulting from any delay in shipment or delivery.

All Norell Design customers agree not to hold Norell Design liable for delays in shipments caused by weather conditions, shipping company delays, international customs issues or any other circumstances beyond Norell Design's direct control. Norell Design shipment and delivery dates are calculated based upon estimates provided by our suppliers.

Norell Design will always act to make sure that delivery schedules are met. However, unexpected equipment failure, malfunction and or technical problems may delay the printing process. In case of delay caused by technical difficulty, rush charges/fees will be refunded or waived where applicable. However, technical difficulty will not be the grounds for order cancellation.

Please allow one day for receipt of labeling and billing information before counting turnaround time for shipping from UPS. For example, if you are quoted a shipping time of 3 business days from February 3rd, please allow the first day for Norell Design to relay your information and for UPS to pick up, and the following 3 business days/non-holidays for your shipment to arrive.

 

Shipping rates for high quantity products depend on the customers access to a shipping dock and forklift, otherwise additional charges may apply.